ordering, shipping & pick up
ordering
We hope you find our site easy to navigate. You can use the drop down menus and search function to find what you are looking for.
You can only buy what we currently have in stock.
We also aim to supply multiple balls of the same yarn from the same dyelot. If this is not possible we will contact you to either arrange a substitution, refund or inform you of a delay.
We’ll obviously also get in touch if we are unable to fulfil your order due to an error in our stock system.
shipping
You will receive an email confirmation when your item has been shipped.
All items are posted via Royal Mail. You can see their latest service updates on the Royal Mail website.
We only ship to UK addresses. This may change in the future, please sign up for our newsletter and social media to find out when.
You can choose from 1st (£4.80) or 2nd (£3.75) class postage at check out. Postage is free on orders £65 or over.
Last posting dates for Christmas 2024 are 18th December for 2nd class and 20th December for 1st class. Please order before 10am on these days to give us time to pack your order and to allow our village Post Office time to process your package.
local pickup is available
Pick up from the Pittenweem shop is available on Wednesday, Thursday, Friday and Saturday between 11am and 4pm.
Items are available for pickup on the same day as you buy.
get in touch
If you need any more info or help with what to buy, pattern ideas or techniques, please get in touch.
We're always happy to help.